Frequently Asked Questions
Find answers to common questions about our interactive touch screen solutions for education, business, and OEM/ODM partners.
? General Questions
What is PxlTouch?
PxlTouch is a leading provider of interactive touch screens designed for classrooms, meeting rooms, and collaborative spaces.
What makes PxlTouch touch screens different?
PxlTouch touch screens stand out for their combination of advanced technology and reliable support. Our panels feature 4K Ultra HD resolution, multi-touch capability (up to 20 points), anti-glare glass, a built-in Android system, and flexible connectivity options. We also integrate AI-powered tools that make teaching, presenting, and collaboration smarter and more interactive. Beyond the technology, we prioritize durability, ease of use, and seamless educational software integration—backed by dedicated after-sales support to ensure long-term performance and customer satisfaction.
Which markets do you serve?
We serve customers worldwide, with a strong presence in Argentina and Latin America. Our interactive touch screens are widely used in schools, corporate offices, training centers, and government institutions.
📱 Product Questions
What sizes of touch screens are available?
We offer interactive touch screens in multiple sizes: 65', 75', 86', 98' and 110'. Each size includes the same advanced features and can be customized to your requirements.
What operating systems do your touch screens support?
Our panels run on Android by default and also support Windows, macOS, and Linux via HDMI/USB connections. We provide educational software packages and can customize the interface to meet specific needs.
What warranty do you provide?
All PxlTouch touch screens include up to 3-years warranty covering hardware, touch functionality, and display quality. Extended warranties and on-site support are available for schools and enterprise customers.
Can touch screens be wall-mounted?
Yes. All our interactive panels support VESA standards and come with wall-mount brackets. We also offer mobile stands, height-adjustable solutions, and custom installation options.
🏭 OEM/ODM Services
What's the difference between OEM and ODM for touch screens?
OEM (Original Equipment Manufacturer): We manufacture touch screens with your brand and specifications.
ODM (Original Design Manufacturer): We design and manufacture custom touch screens, including unique hardware, software, and appearance.
What are the minimum order quantities for OEM/ODM?
OEM: Minimum 50 units per model.
ODM (custom design): Minimum 100 units.
We also provide flexible terms for long-term partners.
Can you help with Argentina import compliance?
Yes. We provide support for Argentina market entry, including ENACOM certification, IRAM standards, INPI trademark registration, and customs documentation.
What customization options are available?
We customize hardware (bezels, colors, connectors), software (UI, apps, branding), packaging, and accessories. For ODM projects, we can also develop custom sizes and unique features.
📦 SKD/CKD Kits
What are SKD and CKD kits for touch screens?
SKD (Semi-Knocked Down): Pre-assembled core components requiring minimal local assembly.
CKD (Completely Knocked Down): All parts shipped separately for full local assembly, reducing shipping costs and import duties.
What's included in the kits?
Our kits include the display panel, touch sensors, control boards, power supplies, speakers, cameras, mounting hardware, cables, and detailed assembly guides. Training and technical support are provided.
Do you provide assembly training?
Yes. We offer training via video tutorials, documentation, on-site sessions, and remote technical support.
What are the cost savings with SKD/CKD kits?
SKD/CKD kits can reduce costs by 15–30% through lower shipping fees, reduced duties, and local assembly advantages. Savings vary by country and order volume.
🔧 Technical Support
What technical support do you provide for touch screens?
We provide 24/7 technical support via email, phone, and remote assistance. Support covers installation, troubleshooting, software updates, and spare parts.
How do I get software updates?
Updates are delivered over-the-air (OTA) for online panels or via USB for offline systems. Updates include security patches, new features, and performance improvements.
What if I need replacement parts?
We keep stock of replacement parts and accessories. Most parts ship within 48 hours. Instructions and technician support are available if needed.
Do you provide training for teachers and users?
Yes. We train teachers, presenters, and IT admins on touch screen operation, advanced features, software integration, and basic maintenance.
🚚 Ordering and Shipping
How do I place an order for touch screens?
Contact our sales team via website form, email, or phone. We'll provide a quotation, confirm specifications, and guide you through payment and delivery.
What are typical delivery times?
Standard products: 2–3 weeks (EXW)
OEM orders: 4–6 weeks (EXW)
ODM (custom design): 8–12 weeks (EXW)
SKD/CKD kits: 3–4 weeks (EXW)
What payment methods do you accept?
We accept bank transfers (T/T), letters of credit (L/C), and offer flexible terms for partners. Standard terms: 30% deposit, 70% before shipment.
Do you handle international shipping?
Yes. We ship worldwide via trusted logistics partners. We arrange FOB, CIF, or DDP terms and provide full customs documentation.
Still Have Questions?
Our team of touch screen experts is ready to help you find the best interactive panel solution.